About

I love helping ideas grow — whether that’s closing the right partnership, shaping a digital strategy, or managing projects that make an impact.

Saurabh

Turning Conversations Into Growth

I’ve always believed that great business isn’t just about numbers — it’s about people. From closing deals to managing projects, I focus on clarity, connection, and long-term growth.

With a background in B2B sales and WordPress strategy, I help businesses communicate better, build smarter, and grow sustainably — one project at a time.

The Journey Defines the Destination

Success isn’t built in a moment — it’s shaped by the choices, challenges, and courage that carry us forward, one step, one deal,one project at a time

  • Global revenue strategy & growth
    Own and scale Seahawk’s global revenue engine across regions, segmenting targets by market maturity, service lines, and ideal customer profiles. Define annual and quarterly growth plans to increase ARR, enterprise revenue, and overall market share worldwide.
  • Go-to-market leadership across regions
    Design and execute multi-region go-to-market plans for inbound, outbound, and partner-led sales. Adapt positioning, pricing, and packaging strategies for North America, EMEA, APAC, and emerging markets to ensure consistent pipeline health and conversion efficiency.
  • Sales pipeline ownership & forecasting
    Manage the end-to-end global sales pipeline and ensure accurate, data-driven forecasting. Own revenue predictability through weekly/monthly pipeline reviews, deal inspection, conversion benchmarking, and proactive risk mitigation.
  • Cross-functional direction
    Lead alignment between Global Sales, Marketing, Partnerships, Account Management, and Delivery teams to ensure cohesive customer journeys and shared targets. Drive cross-functional operating rhythms that keep acquisition, onboarding, and retention goals in sync.
  • Enterprise & strategic deal leadership
    Personally lead the most complex and high-value enterprise deals, including multi-service or global contracts. Guide proposal strategy, negotiation, scope alignment, and stakeholder management to close long-term, high-impact partnerships.
  • Global team leadership & enablement
    Build, coach, and scale a high-performance global sales organization. Set role clarity, coaching cadences, and performance standards; develop future leaders; and ensure teams are equipped with training, assets, and frameworks to win consistently.
  • Sales operations, CRM excellence & automation
    Own the global sales operating system — ensuring CRM discipline, clean data, standardized stages, and reporting consistency across markets. Implement automation, lead routing, scoring, and lifecycle workflows (HubSpot/ActiveCampaign) to improve speed-to-lead and deal velocity.
  • Customer expansion & retention strategy
    Partner with Account Management to drive renewals, upsells, and cross-sell motion globally. Establish measurable retention programs and oversee strategic renewals for top-tier clients and agency partners.
  • Partnership & channel ecosystem growth
    Expand and manage global strategic alliances with hosting providers, SaaS platforms, and agency networks. Develop co-selling motions, referral programs, and white-label growth strategies to increase partner-sourced revenue.
  • Process optimization & performance analytics
    Continuously improve global sales playbooks, outbound cadence, pricing frameworks, and qualification standards. Use performance analytics to identify bottlenecks, optimize conversion, and scale best-performing motions across regions.
  • Brand representation & thought leadership
    Represent Seahawk globally at industry events, conferences, webinars, and partner summits. Contribute to thought leadership initiatives positioning Seahawk as a world-class WordPress services partner, strengthening credibility and inbound demand.
  • Market intelligence & competitive positioning
    Monitor global market trends, competitor moves, and customer needs to refine strategy. Translate insights into sales messaging, new offerings, and expansion opportunities that keep Seahawk ahead in the WordPress ecosystem.
  • Drive revenue growth & go‑to‑market strategy – Own the sales pipeline across inbound, outbound and channel partnerships. Developed and executed dynamic sales strategies that increased annual recurring revenue and expanded our client base.
  • Lead a multi‑disciplinary team – Oversee Sales, Marketing and Account‑Management functions, ensuring alignment on targets and customer experience.
  • CRM & pipeline management – Maintain a clean and organised CRM, juggle multiple sales pipelines and track deals through every stage. Skilled in HubSpot and ActiveCampaign for segmentation, automation and nurturing sequences.
  • Enterprise‑level sales – Develop custom proposals and negotiate high‑value contracts for large agencies and enterprise clients, ensuring alignment between technical scope and business goals.
  • Coach team members, set KPIs and foster a high‑performance culture.
  • Account development & retention – Implement retention programmes and personally manage top‑tier renewals to maintain long‑term relationships with 1,000+ clients and partners.
  • Strategic partnerships – Built alliances with leading hosts and SaaS providers (e.g., GoDaddy, Liquid Web, Kinsta) and grew our white‑label agency networkRepresent the Seahawks at industry events and conferences to expand our reach.
  • Process optimisation – Refined the sales funnel, improved outbound cadence and implemented automation to maximise lead conversion.
  • Thought leadership – Contributed to media interviews highlighting Seahawk as a one‑stop solution for WordPress services and compared our model to Upwork/Fiverr
  • Enterprise deals & partnership nurturing – Close multiple enterprise‑level deals and forge partnerships. Nurture those relationships into long‑term business collaborations through consistent communication, value delivery and proactive account management.
  • Enterprise project portfolio management – Oversaw a portfolio of enterprise‑scale WordPress and digital projects. Decomposed complex requirements into manageable tasks and maintained timelines, milestones and project plans using Clickup/Asana/Wrike/SPP
  • Team leadership & mentorship – Led and mentored a team of project managers responsible for smaller projects, guiding resource allocation, risk management and client communication.
  • Risk mitigation & quality assurance – Identified potential risks and created contingency plans; ensured deliverables met enterprise‑level standards through rigorous user‑acceptance testing and quality assurance.
  • Budget & profitability management – Controlled multi‑million‑rupee project budgets, monitored burn rates and ensured profitability
  • Executive stakeholder communication – Acted as the primary liaison for C‑suite stakeholders at client organisations, managed expectations and provided regular status updates.
  • Achieved exceptional client satisfaction scores through timely delivery and transparent communication
  • Achievements – Delivered many enterprise projects on time and within budget; improved project delivery efficiency, scaled project management capacity by mentoring junior project managers.
  • Requirements assessment & solution design – Worked with clients to assess business processes and determine implementation strategies; customised and configured software/WordPress solutions to match business objectives.
  • End‑to‑end implementation management – Managed timelines, resources and budgets through full lifecycle implementations.
  • Stakeholder communication – Acted as liaison between client stakeholders and technical teams; translated technical jargon into business language and vice versa.
  • Training & adoption – Delivered training sessions and created documentation to ensure smooth user adoption.
  • Risk management & feedback loop – Identified and mitigated risks; gathered post‑implementation feedback to inform future improvements.
  • Collaboration with sales teams – Partnered with sales to ensure proposed solutions met client expectations and showcased system functionality.
  • Led the sales team, overseeing lead generation, client communications, and closing strategies.
  • Built and managed a pipeline of B2B clients, focusing on WordPress websites, WooCommerce stores, and maintenance plans.
  • Developed sales playbooks, scripts, and processes that improved conversion rates and client onboarding efficiency.
  • Negotiated contracts, upsold add-on services (hosting, ongoing support, SEO), and maintained strong client relationships.
  • Collaborated with leadership to align sales targets with business growth strategy.
  • Mentored junior sales consultants, helping them achieve individual and team KPIs.
  • Played a key role in scaling the agency’s revenue and expanding its client portfolio.
  • Conducted discovery calls with small business owners to understand their website and digital marketing needs.
  • Prepared proposals, pricing breakdowns, and service presentations tailored to client requirements.
  • Collaborated with the development team to translate client requirements into actionable project briefs.
  • Assisted in client onboarding, ensuring smooth handover to project managers and developers.
  • Consistently met monthly sales targets and contributed to building the agency’s early client base.
  • Serve as the primary point of contact for Amazon’s third-party sellers and vendors, providing timely and accurate solutions to business and technical queries.
  • Support sellers in managing their Amazon stores, listings, inventory, payments, and performance metrics through effective troubleshooting and guidance.
  • Analyze and resolve operational, compliance, and listing-related issues while maintaining high service standards.
  • Collaborate with internal Amazon teams to streamline seller experiences and enhance marketplace efficiency.
  • Deliver exceptional customer experience by managing multiple cases efficiently within SLA timelines.
  • Use internal tools, dashboards, and data insights to identify process improvements and reduce seller friction.
  • Maintain thorough knowledge of Amazon’s policies, procedures, and platform updates to ensure consistent and accurate support.
  • Communicate clearly and professionally with sellers across multiple channels (email, chat, or phone), ensuring a seller-obsessed approach in every interaction.
  • Act as the first point of contact for Amazon customers, delivering prompt, accurate, and empathetic support via phone, email, or chat.
  • Resolve a wide range of customer issues related to orders, payments, returns, product inquiries, and account management.
  • Demonstrate strong problem-solving and communication skills to ensure a seamless customer experience.
  • Maintain a deep understanding of Amazon’s policies, processes, and products to provide accurate guidance and solutions.
  • Handle high-volume interactions efficiently while maintaining service quality and customer satisfaction.
  • Document customer interactions in internal systems and escalate complex issues when necessary to ensure timely resolution.
  • Consistently meet performance metrics including quality, productivity, and customer satisfaction goals.
  • Contribute to team performance by sharing insights, feedback, and best practices to improve overall service delivery.
  • Uphold Amazon’s customer-obsessed culture by delivering support that reflects empathy, ownership, and professionalism.

Endless Horizons

Travel fuels my curiosity and creativity. Each place I visit brings new perspectives that shape how I connect, communicate, and create — both in life and in work.

  • Sisu
  • Dharamkot
  • McLeod Ganj
  • Amritsar
  • Narkanda
  • Chikmaglur
  • Bangalore